Omega Cleaning Contracts Ltd was founded in 1991 as a management company delivering a wide range of services to the facilities management and contract cleaning market place.
Our principals have a combined service spanning more than twenty years with national contract cleaning organisations. We are currently responsible for the successful operation of contracts for such valued clients as H.M. Customs & Excise, Essex County Council, The Salvation Army, Fennwright, Co-op Funeral services, Dairycrest, The Spring Health Leisure Group, London Drug and Alcohol Service together with countless independent companies. Our services range from the specialist cleaning of medical centres and residential rest homes to the straight-forward cleaning of offices.
From the outset we endeavour to highlight the direct needs of our clients. On request and free of charge we visit each individual site and perform a survey enabling us to produce a detailed specification outlining both the areas and tasks included in any future quotation tailoring our service to each clients needs. Not only does this allow us to remain as cost effective as possible but gives us a benchmark for the ongoing management of our service.
The high standards we set, and know that our clients demand, are achieved by the close control and strict supervision of our operatives, combined with regular site inspections and close liaison at management level.
service management
Our Service Manager will make regular visits to your premises and will carry out a thorough inspection with your representative whereupon you will be asked to sign a 'Service Record Sheet' which will contain details of our joint findings. This remains on our files and will enable us to monitor improvements and take corrective action if necessary.
You will also be provided with your own 'Service Sheet' at the invoicing stage, which you may use to make any further comments. As a valued client you will also receive a unique username and password allowing you access to the client log on here you will be able to register any concerns, order janitorials, request additional services and communicate with the management team. We endeavour to deal with each request within two hours.
following up
In addition to the above a member of our administration staff will telephone you from time to time (normally monthly) to receive your comments on our service. This acts as a back-up, not a replacement, for our inspection visits and helps us to ensure that our quality procedures are working as they should be.
Finally, a member of our staff at Director level will always be available to resolve any problems that you may have at any time.
setting us apart
We feel that this service sets us apart from our competitors (who often believe that their responsibility ends when the agreement is signed and the cleaner is in place) and forms the basis of our success so far.